سياسة الاستبدال والاسترجاع

Return and exchange General conditions: *The allowed period for products to remain with the customer is a maximum of 3 days starting from the time of receiving the order from the shipping company. *The product is returned via our approved carrier. *In case of opening, damage, or misuse of the product, the customer bears the cost of the product. *The last date for returning the order is 3 days from the time the customer receives the product. *The refund will be sent to the same account from which the payment was made. *The customer bears the shipping and return costs if the return is at the customer's request and there is no manufacturing defect in the product. Oud and Bakhour: *If the product is Oud or Bakhour and the usage exceeds 1-2 grams, it is calculated at the price per gram compared to the price per Tola. *Returns are not accepted if the Oud is broken, soaked in water, or stored with any scents or influences such as Maamoul. Oud oil, Musk, and Mixture: *Do not contact the oil with the skin. *Do not attempt to dilute the oil. *The oil should not be divided into quarters if the order is not divided into quarters. *Do not mix the oil with any other extracts like rose or others. *Do not replace the original bottle and its accessories or the box. Perfumes: *Do not open the perfume box or remove the outer cover. *If a sample is attached with the perfume, it must be returned with the perfume and its accessories such as the box or bag.